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Frequently Asked Questions
How long does implementation typically take?
Most customers complete implementation in 8-12 weeks, including data migration, team training, and integration with existing systems.
What integrations are supported?
File and Flow integrates with major e-commerce platforms (Shopify, Magento, BigCommerce), ERPs (SAP, NetSuite), and design tools (Rhino, SketchUp, Blender).
Do you offer training for our team?
Yes, we provide comprehensive onboarding including live training sessions, video tutorials, and ongoing support from dedicated customer success managers.
Can we migrate our existing product data?
Absolutely. Our team handles data migration from your current systems, ensuring all product information, images, and metadata are properly transferred.
What kind of support do you provide?
We offer 24/7 technical support via email and phone, with dedicated support channels for enterprise customers.
Is there a minimum contract length?
Our standard contract is annual, but we offer flexible terms for enterprise customers based on their specific needs.